Legal
Comprehensive policies and legal documentation governing the use of Vetigen veterinary platform. All policies are compliant with GDPR and industry standards.
Fundamental legal agreements and usage terms
Comprehensive terms governing your use of the Vetigen veterinary operating system
Guidelines for appropriate use of Vetigen platform and prohibited activities
Our intellectual property rights, DMCA procedures, and copyright protection policy
Terms and conditions for participating in Vetigen SMS marketing campaigns
Privacy, data protection, and security policies
Personal data, processing purposes and your rights across Vetigen services.
Regional rights and transfer information supplementing the main privacy notice.
Preference, measurement and advertising data on the website and Connect.
Scope and obligations for personal data processed on clinic instructions.
Vetigen access controls, security responsibilities and reporting channel.
Functions and scope of providers that may process service data.
Service notifications, promotional messages, channel choices and data rights.
Account closure, the 30-day recovery period and retained clinic records.
Veterinary sector-specific compliance and medical data handling
Specialized policies for handling veterinary medical records and pet health data
Our commitment to the Five Freedoms and ethical animal treatment guidelines
Laboratory device connectivity standards, DICOM/HL7 protocols, and data exchange
Management of diagnostic test results, imaging data, and clinical decision support
Business operations, billing, and service agreements
Our uptime guarantees, support response times, and service quality commitments for veterinary clinics
Terms and conditions for refunds, cancellations, and payment disputes
Technical terms, rate limits, and integration guidelines for using the Vetigen API
Our legal team is here to help clarify any questions about our policies and compliance standards.
Contact Legal Team
Connect
PetConnect
Cortex