Data & Privacy

Providers and Subprocessors

Functions and scope of providers that may process service data.

Effective Date: September 14, 2026
Last Updated: September 14, 2026
Version: 1.3.0

Scope and roles

This list describes provider types and uses in Vetigen Incorporation services. The data a provider receives depends on enabled features and service configuration; not every provider receives all data for every customer. Subprocessors acting for clinics are distinct from providers used for Vetigen’s own activities and independent controllers acting for their own purposes.

Processing may occur in the US and other countries. A provider’s headquarters does not identify the sole country where data is held. Contact hello@vetigen.com for region, recipient entity, subprocessor and transfer safeguard details for your service.

Service providers

ProviderFunction / relevant dataUsage scope
Amazon Web Services (AWS)Hosting, infrastructure and file storage; service records and attachmentsRelevant service hosting/storage configuration
OpenAIVeti, voice/text, SOAP and document processing; submitted content and required contextWhen the relevant AI feature is used
Twilio / WhatsApp (Meta)SMS/WhatsApp delivery; phone, message content and delivery informationSelected and available communication channel
Twilio SendGridEmail delivery; recipient, content and delivery informationService operations using email
Google Firebase Cloud MessagingApp push delivery; device token and notification contentNotification features and device permissions
StripeSubscriptions/payments; payment and billing dataVetigen subscriptions; may act as controller for certain purposes
SentryError monitoring; errors and technical contextEnabled monitoring configuration

Website and optional measurement

ProviderFunction / dataChoice or trigger
Google AnalyticsVisit and device/browser measurementAnalytics consent
RudderStackEvent routing; visitor/user and conversion contextMarketing consent; routing to enabled destinations
Meta / LinkedInAdvertising measurement; events and advertising identifiersMarketing consent; WhatsApp service delivery is a separate purpose
Google reCAPTCHABot/abuse checks; request/security signalsCallback form submission

Changes and requests

Subprocessor additions/replacements and objections for clinic data follow the applicable DPA. Manage website measurement choices in cookie settings. This list alone is not a legal transfer basis for using every provider in every country.

Contact

Send privacy and data requests to Vetigen Incorporation at hello@vetigen.com. Describe your request, the relevant account or clinic, and how to contact you. We may request proportionate information to verify your identity; do not send passwords or verification codes.

For any questions or concerns regarding this policy, please contact us at legal@vetigen.com