Functions and scope of providers that may process service data.
This list describes provider types and uses in Vetigen Incorporation services. The data a provider receives depends on enabled features and service configuration; not every provider receives all data for every customer. Subprocessors acting for clinics are distinct from providers used for Vetigen’s own activities and independent controllers acting for their own purposes.
Processing may occur in the US and other countries. A provider’s headquarters does not identify the sole country where data is held. Contact hello@vetigen.com for region, recipient entity, subprocessor and transfer safeguard details for your service.
| Provider | Function / relevant data | Usage scope |
|---|---|---|
| Amazon Web Services (AWS) | Hosting, infrastructure and file storage; service records and attachments | Relevant service hosting/storage configuration |
| OpenAI | Veti, voice/text, SOAP and document processing; submitted content and required context | When the relevant AI feature is used |
| Twilio / WhatsApp (Meta) | SMS/WhatsApp delivery; phone, message content and delivery information | Selected and available communication channel |
| Twilio SendGrid | Email delivery; recipient, content and delivery information | Service operations using email |
| Google Firebase Cloud Messaging | App push delivery; device token and notification content | Notification features and device permissions |
| Stripe | Subscriptions/payments; payment and billing data | Vetigen subscriptions; may act as controller for certain purposes |
| Sentry | Error monitoring; errors and technical context | Enabled monitoring configuration |
| Provider | Function / data | Choice or trigger |
|---|---|---|
| Google Analytics | Visit and device/browser measurement | Analytics consent |
| RudderStack | Event routing; visitor/user and conversion context | Marketing consent; routing to enabled destinations |
| Meta / LinkedIn | Advertising measurement; events and advertising identifiers | Marketing consent; WhatsApp service delivery is a separate purpose |
| Google reCAPTCHA | Bot/abuse checks; request/security signals | Callback form submission |
Subprocessor additions/replacements and objections for clinic data follow the applicable DPA. Manage website measurement choices in cookie settings. This list alone is not a legal transfer basis for using every provider in every country.
Send privacy and data requests to Vetigen Incorporation at hello@vetigen.com. Describe your request, the relevant account or clinic, and how to contact you. We may request proportionate information to verify your identity; do not send passwords or verification codes.
For any questions or concerns regarding this policy, please contact us at legal@vetigen.com