SMS Campaign Privacy Policy

This SMS Campaign Privacy Policy describes how Vetigen, Inc. ('Vetigen', 'we', 'us', or 'our') collects, uses, and protects information when you opt in to receive SMS messages from us or from veterinary clinics using our platform.

This policy supplements our general Privacy Policy and specifically addresses data practices related to our SMS campaign services.

The data controller for SMS campaign services is:

When you opt in to our SMS campaigns, we may collect:

• Mobile phone number
• Name (if provided)
• Pet information (name, species, breed)
• Communication preferences
• Message interaction data (delivery status, opt-out requests)

We use the information collected through SMS campaigns to:

• Send appointment reminders and confirmations
• Deliver promotional offers and discounts
• Share pet health tips and educational content
• Provide clinic updates and announcements
• Conduct satisfaction surveys and feedback requests

By opting in to receive SMS messages, you expressly consent to receive automated marketing and informational text messages from Vetigen and/or your veterinary clinic.

Your consent is not a condition of purchase. You can opt out at any time.

Message frequency varies based on your preferences and campaign type. Typically, you may receive 2-8 messages per month.

You can adjust your preferences or opt out at any time.

We may share your SMS-related data with:

• SMS Service Providers: Third-party providers (e.g., Twilio) who deliver messages on our behalf
• Veterinary Clinics: Clinics you have a relationship with may access relevant communication data
• Legal Requirements: When required by law or to protect our rights

We do not sell your phone number or SMS data to third parties for their marketing purposes.

We retain SMS campaign data according to the following schedule:

• Active Subscribers: Data retained while subscription is active
• Opted-Out Numbers: Phone number retained for 3 years to honor opt-out requests
• Message Logs: Delivery and interaction logs retained for 2 years

We implement appropriate security measures to protect your SMS data:

• Phone numbers are encrypted at rest and in transit
• Access to SMS data is restricted to authorized personnel only
• Regular security audits and monitoring

You have the following rights regarding your SMS data:

• Access: Request a copy of SMS data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your SMS data
• Opt-Out: Stop receiving SMS messages at any time by replying STOP

Our SMS campaigns comply with the Telephone Consumer Protection Act (TCPA) and related regulations:

• We obtain express written consent before sending marketing messages
• We honor opt-out requests immediately
• All messages identify the sender
• Messages are sent only during appropriate hours (8 AM - 9 PM local time)

We may update this SMS Campaign Privacy Policy from time to time. We will notify you of material changes by sending a text message to your registered number.

Your continued participation in SMS campaigns after changes constitutes acceptance of the updated policy.

For questions about our SMS campaign practices, contact us: