SMS and Messaging Privacy Policy

This policy explains SMS and related messaging by Vetigen Incorporation and clinics using the service. Appointment, care and account messages have different purposes from marketing campaigns.

Read this with the Privacy Notice. Receiving a message or using the website is not consent to communications on other channels or for marketing.

The data controller for SMS campaign services is:

When you opt in to our SMS campaigns, we may collect:

• Mobile phone number
• Name (if provided)
• Pet information (name, species, breed)
• Communication preferences
• Message interaction data (delivery status, opt-out requests)

We use the information collected through SMS campaigns to:

• Send appointment reminders and confirmations
• Deliver promotional offers and discounts
• Share pet health tips and educational content
• Provide clinic updates and announcements
• Conduct satisfaction surveys and feedback requests

Service messages and promotional messages are assessed separately. Promotions require the permission or legal exception applicable to the country, channel and purpose. Cookie consent and device push permission do not authorize SMS/WhatsApp promotions.

Your consent is not a condition of purchase. You can opt out at any time.

Frequency depends on appointment/care activity, enabled features, clinic settings and campaigns you subscribe to. No fixed monthly message count is promised.

You can adjust your preferences or opt out at any time.

We may share your SMS-related data with:

• SMS Service Providers: Third-party providers (e.g., Twilio) who deliver messages on our behalf
• Veterinary Clinics: Clinics you have a relationship with may access relevant communication data
• Legal Requirements: When required by law or to protect our rights

We do not sell your phone number or SMS data to third parties for their marketing purposes.

Message content, delivery records and permission/opt-out records are retained for their respective purposes and obligations:

• Active Subscribers: For the period needed for the service/message purpose and applicable legal obligations
• Opted-Out Numbers: Limited records necessary to honor opt-outs and demonstrate permission history when required
• Message Logs: For delivery, error investigation and relevant legal requirements; no blanket two-year rule applies

We implement appropriate security measures to protect your SMS data:

• Relevant transfer and access controls are described in the Security Policy
• Access to SMS data is restricted to authorized personnel only
• Investigation of service issues through delivery and error records

You have the following rights regarding your SMS data:

• Access: Request a copy of SMS data we hold about you
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your SMS data
• Opt-Out: Use the opt-out instructions in the message when the sender supports replies; STOP can be used with supported numbers. For sender names that cannot receive replies, contact the relevant clinic or hello@vetigen.com. Specify the channel and message type you want to stop.

Applicable TCPA rules for US messages and commercial electronic communication, permission/opt-out and IYS obligations in Türkiye must be assessed separately. An in-app channel preference alone does not establish compliance with all those requirements.

• Required permission and evidence conditions must be met for promotional messages
• Opt-outs must be honored under the applicable law and channel rules
• Messages must clearly identify their sender and purpose
• Service reminders may use scheduling, quiet-hour settings and relevant exceptions. Urgent or imminent-appointment messages may be scheduled differently; channel, recipient-country and legal restrictions also apply.

Material changes are communicated through appropriate channels; this page shows the current date and version.

Continued use does not replace permission required for a new purpose or channel.

For questions about our SMS campaign practices, contact us: