SMS Campaign Terms of Use

These SMS Campaign Terms of Use ('SMS Terms') govern your participation in SMS text message campaigns operated by Vetigen Incorporation ('Vetigen', 'we', 'us', or 'our') and veterinary clinics using our platform.

By opting in to receive SMS messages, you agree to be bound by these SMS Terms.

Your opt-in to receive SMS messages constitutes your acceptance of these SMS Terms. If you do not agree to these terms, do not opt in to receive SMS messages.

These SMS Terms supplement our general Terms of Service and apply specifically to SMS campaign participation.

Our SMS campaign service allows veterinary clinics and pet owners to communicate via text messages. The service includes:

• Appointment reminders and confirmations
• Promotional offers, discounts, and special announcements
• Pet health tips and educational content
• Clinic news and service updates
• Important alerts and notifications

To participate in our SMS campaigns, you must:

• You must be at least 18 years old
• Have a valid mobile phone number capable of receiving SMS
• Provide express consent to receive messages
• Have authority to agree to charges that may apply

For messages requiring permission, complete the available opt-in process identifying sender, purpose and channel. Available methods vary by service:

• The form’s notice and separately presented message permission; visiting the site or requesting a callback is not general campaign permission
• The preference offered in the app for the relevant channel and purpose; device push permission alone is insufficient
• The clinic’s lawful and, where required, demonstrable permission collection process
• Reply/keyword opt-in only where explicitly offered for the campaign; no generally available shortcode is promised

Registration and confirmation messages depend on the flow offered by the channel. Marketing consent is not a condition of purchase. Standard carrier charges may apply.

You may opt out of SMS messages at any time. We provide multiple opt-out methods:

Opt-outs are applied under the relevant channel rules and law. Leaving a campaign does not automatically stop required account/security messages with a separate legal basis or all communications by other clinics.

Frequency depends on appointment/care activity, enabled features, clinic settings and campaigns you subscribe to. No fixed monthly message count is promised.

Service reminders may use scheduling, quiet-hour settings and relevant exceptions. Urgent or imminent-appointment messages may be scheduled differently; channel, recipient-country and legal restrictions also apply.

Vetigen does not charge for SMS messages. However, standard message and data rates from your mobile carrier may apply.

Check with your carrier for details about your messaging plan. You are responsible for any charges incurred.

As an SMS campaign participant, you agree to:

• Provide accurate and current phone number information
• Notify us promptly if your phone number changes
• Not misuse the SMS service or share opt-in codes improperly
• Comply with all applicable laws and regulations

You may not use our SMS service to:

• Engage in any illegal or fraudulent activity
• Opt in numbers you do not own or control
• Provide false information to receive messages
• Attempt to interfere with message delivery systems

While we strive for reliable message delivery, we cannot guarantee:

• Messages will be delivered to all recipients
• Messages will arrive without delays
• Third-party carrier networks will function properly

SMS messages should not be relied upon for emergency communications. In case of a pet emergency, contact your veterinarian directly.

To the maximum extent permitted by law, Vetigen shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your participation in SMS campaigns.

Our total liability shall not exceed the amount you paid to Vetigen in the twelve months preceding the claim, if any.

We reserve the right to modify these SMS Terms at any time. Material changes will be communicated via SMS or other appropriate means.

An update does not replace explicit permission required for a new purpose or channel.

We may terminate or suspend your participation in SMS campaigns at any time for violation of these terms or for any other reason at our discretion.

You may terminate your participation at any time by opting out as described above.

Where a separate agreement between the parties contains a governing-law choice, that choice applies subject to mandatory law. Otherwise, the applicable law is determined by the relevant conflict-of-laws rules.

Competent authorities and courts are determined by any valid jurisdiction agreement and mandatory jurisdiction rules. These terms do not remove applicable consumer or data protection rights.

For questions about these SMS Terms, contact us: